2010 gegužės 17 – 20 dienomis vyko tarptautinė stažuotė Norvegijos Karalystėje Bergene. Stažuotės metu dalyvavo projekto „112 pagalbos numerio pritaikymo kurtiesiems galimybės: Lietuvos ir Norvegijos patirtis“ („Deaf access 112“) partneriai bei suinteresuotos institucijos: VšĮ Vilniaus kurčiųjų reabilitacijos centras (2 atstovai), VšĮ Respublikinis kurčiųjų reabilitacijos centras (3 atstovai), Bendrasis pagalbos centras (3 atstovai), Neįgaliųjų reikalų departamentas prie Socialinės apsaugos ir darbo ministerijos (1 atstovas) bei anglų – gestų kalbos vertėjas.
Stažuotės metu paprojekčio dalyviai norėjo susipažinti su Norvegijoje esančia sistema, bendrosios pagalbos sistemos pritaikymu kurtiesiems. Pažintinio vizito metu, visi lūkesčiai buvo įgyvendinti. Susipažinome su sistema Norvegijoje, pagalbos prieinamumu bei reagavimu į ekstremalias situacijas. Susipažinome su sistema, 113 pagalbos telefono numerio paslauga, įgyvendinant eksperimentinį pagalbos kvietimą SMS‘u. Taip pat susipažinome su teksto telefonų paslauga bei 1412 numerio naudojimu.
Suprantame, jog kai kurios priemonės taikomos Norvegijoje, nebūtinai bus tinkamos Lietuvoje (tekstiniai telefonai) dėl techninių kliūčių. Tačiau ši patirtis yra labai naudinga bei įdomi.
Mes labai džiaugiamės, turėję galimybę susipažinti su Bergeno kurčiųjų draugijos nariais bei jų atliekama veikla ir susitikti su kurčiųjų bendruomene.
Lietuvos kurčiųjų draugija šio paprojekčio metu planuoja pasirašyti bendradarbiavimo sutartį su Bergeno kurčiųjų draugija tolimesniam bendradarbiavimui kurčiųjų teisių gynimo srityje.
Kurčiųjų atstovai iš Lietuvos susidarė įspūdį apie 112 pagalbos telefono prieinamumo įgyvendinimą Lietuvoje, norima kuo plačiau skleisti šią temą kurčiųjų bendruomenei.
Toliau informaciniai pranešimai, kuriuos pristatinėjo partneriai bei suinteresuotų institucijų dalyviai. Bei galutinė dalyvių įspūdžių ataskaita.
REPORT FROM NORWAY
VšĮ Respublikinis kurčiųjų reabilitacijos centras (Lietuvos kurčiųjų draugija) / Lithuanian Association of the Deaf (LAD)
1. Linas Vinickas Teisininkas/ Lawer
2. Svetlana Litvinaitė Viceprezidentė / Vicepresident, feasibility study expert.
3. Laura Valytė Kurčioji reporterė / Deaf reporter
Following expectations for the study visit to Norway from perspective of RKRC/LAD representatives to the project presented before the study visit took place we can tell that all expectations were fulfilled. We got acquainted with the Norwegian system of accessibility of emergency response services to deaf/speech-impaired/hearing-impaired (thereinafter – deaf) in emergency call 113 number by implementing an experimental SMS sending to a ordinary number specially for deaf people. Also got acquainted with the usage of text phones and 1412 number.
We understand that some possibilities used in Norway are not applicable in Lithuania (text phones) due to technological approaches of the deaf community. But this experience is useful and interesting.
We were very happy to see the work of Bergen Association of the Deaf and meet representatives of deaf community which should be involved in the project at all steps. For Lithuanian Association of the Deaf one of the outcomes of this meeting will be an partnership agreement signed with Bergen Association of the Deaf for further cooperation in the field of Deaf rights.
The participation of the deaf representative from Lithuania gave a broader view on the 112 access problem and as a result will provide wider dissemination of the topic within deaf community in Lithuania. Short video presentations will be done in order to promote the project and give more information to the deaf community.
VšĮ Vilniaus kurčiųjų reabilitacijos centras / Vilnius Rehabilitation Center of the Deaf (VKRC)
4. Inga Minkevičienė Direktorė / Director (Deaf person)
5. Rima Kuralavičiūtė Projekto koordinatorė / Project manager
We were very happy to know the Norwegian experience in emergency call numbers and work of the Deaf Association.
Our communication with Kristine and Benta helped us to explain all administrative documents. The work on the last day gets a follow-up phases and activities.
Direct interaction with partners in meetings is the key to communication. We hope for close cooperation and look forward to further meetings.
Bendrasis pagalbos centras / Emergency Responce Center
6.Tadas Maroščikas Direktoriaus pavaduotojas / Deputy head
7. Liutauras Šinkūnas
8. Giedrė Darvydaitė
Having the aim to become acquainted with Norwegian experience in the field of adaptation emergency call number to the needs of deaf people we introduced our emergency response systems to each other during visit days. Norway has 3 separate national number systems (110, 112, 113) that are well developed and communicated to the public. Lithuania undergoes transition to unified 112 system that would combine call handling and dispatch for fire, police and ambulance. Both countries see advantage in the use of the dedicated call handling and dispatch information systems that help to safe precious time and to respond more accurately. To evaluate medical calls more efficiently Norway’s 113 centres use certified Lærdal’s medical index, that facilitates triage of calls and enables 113 operator to provide caller with pre-arrival instructions. Lithuanian ERC sees high need to implement medical protocol but this is not in use yet. Project “Deaf Access 112” is intended to find out how 112 services can be accessible for people that live in silence. We also understand that telecommunications business is based on technical standards and there are no standards for deaf people. Following overview of other countries we realized that their solutions for deaf people are based on existing standard means of communications and are not very widely used by deaf people due to inconvenience over carrying extra device or being available at fixed physical location. Norwegian 1412 deaf emergency call centre interpreter service that is available only for fixed line phone users would be hardly accepted by deaf people community in Lithuania due to its restrictions in mobility. We also found, that new telecommunication standards are being developed and they will likely meet needs of deaf people. We cannot know when they are implemented and accessible, so we need to find interim solutions that would be based on existing means of communications and that would allowing deaf people to feel safe by knowing they could use 112 in an emergency. Whatever it would be it wouldn’t work without education and training both of deaf people and 112 operators. All in all delegates of Lithuanian ERC considers visit to Norway as considerable step forward in creation of more accessible and reliable 112 services.
Neįgaliųjų reikalų departamentas prie SADM / The Department of the Affairs of the Disabiled at the Ministry of Social Security and Labour
9. Agnė Senovaitytė Vyriausioji specialistė (teisininkė) / Serior specialist (lawer) of Information and maintenance division
Norwegian experience in implementing emergency number for disabled people, in particular, showed great technical capabilities of the country and harmonious work of all departments. We mood Kokomo fully developed visual material, given the opportunity to visit the centers in carrying out the social integration of persons with disabilities. One can only rejoice that this country so common, and social services for disabled people and are optimized, brought closer to the handicapped person. During the visit, examine the issues were more concerned with the technical support telephone access, so atsižvelgant on what part of the Norwegian practice of the emergency center will be able to periimti and adapt our country to improve the situation of disabled people, depend on public authorities to comply with its functions for the rapid introduction of Lithuania total aid of 112 to the deaf people.
The Department for the Affairs of disabled at Ministry of Security and Labour was important to monitor not only the emergency management system operating principles, but also in the process of participating agencies and the work of professionals, high profile, and concrete solutions for emergency assistance. We hope that the Scandinavian experience will help ensure the Lithuanian Deaf and other disabled persons with equal opportunity and legal assistance. At the same time on behalf of the Department for the Affairs of disabled , I would like to thank the project partners for their efforts in good faith, support, good atmosphere, constructive discussion, suggestions and mutual cooperation. We look forward to further communication and the future.
Deaf Access 112 - Įvykdytos veiklos
